Frequently Asked Questions

1. Download the free mobile app "Sitter Pro" in the Apple App or Google Play Store. (Tip: the logo is pink with white text!)
2. Open the app and click Register. 
3. Enter your preferred email address, and then create a password to use when logging in.
4. Verify your phone number by entering the code sent via text.
5. Once verified, you'll be taken to the home screen.  You can tap 'Profile' and add or update your family details, addresses, emergency contacts, and payment method.

The app is able to find the best match for your booking by using care provider's real-time availability and qualifications. All of the care providers hired by Happy Helpers are qualifed and vetted. Each care provider has gone through the interview, screening and background check process. 

If you find a care provider you like, you can make them a preferred sitter by notifying Happy Helpers. This allows any future bookings to be sent directly to your list of preferred care providers before anyone else.

Ensuring your children and/or pets wellbeing and safety is our number one priority. As a mom and pet owner of 2 toddlers and 2 aging dogs, I have personally vetted each provider myself. Each Happy Helpers care provider has been through the following process:

1. Screening messages and application questions regarding childcare and/or pet care experience
2. 30-45 min in person interview
3. 2 reference checks with references who have actual experience and knowledge of the care providers ability to care for children and/or pets
4. 7-year history background check through Checkr
5. Onboarding Training Session

In addition, care providers receive ongoing reminders and tips sent out via email about how to provide the best care for clients.

The care provider is paid automatically through the app upon both parties completing the check out process. 

The care provider will verify the times and number of dependents is correct and then check out from the job. Then, the app will prompt the client to check out upon confirming the details as well. The credit card on file will automatically be charged upon both parties completing the check out process. If a client forgets to check out or does not complete the check out process, the app will automatically check the client out after a specified numbers of hours.

Tipping is at the discrestion of the client. Care providers do not expect to be tipped, but are always grateful upon receiving any tips.

The app allows clients to select a tip based on percentage or the click "Other" and enter $0. The default setting when being auto-checked out will not include a tip to the care provider.

To cancel an appointment that has been confirmed by a care provider, please contact happyhelperscolorado@gmail.com  or call 970-829-8677. 

To avoid the cancelation fees, please give Happy Helpers as much notice as possible.  

Any appointments that have been confirmed and are canceled with less than 24 hours notice are subject to a cancelation fee. 

• For childcare bookings that are confirmed and canceled with less than 24 hours notice, the cancelation fee is $35.
• For overnight pet care bookings that are confirmed and canceled with less than 24 hours notice, the cancelation fee is $35.
• For daily check-in and/or dog walking appointments that are confirmed and canceled with less than 12 hours notice, the cancelation fee is $20.

Care providers have been instructed to provide as much notice as possible when needing to cancel a booked appointment. They are also instructed that if frequent cancelations occur, they will be removed from the Happy Helpers network.

If a cancelation for a booked appointment occurs, Happy Helpers will make every effort possible to re-book the appointment in a timely manner to ensure coverage. Due to the extensive network of care providers, it is very rare that Happy Helpers cannot re-book or fill a job for a client on time.